Frequently Asked Questions

Firefox on Windows

If no Java is detected on your computer, or you need to update the current version of Java you have installed, follow these steps:

  1. Click on the ‘Click here to install Java’ link in the message on the screen.
  2. You will be redirected to the java.com website where you can download the latest version of Java.
  3. Install java step 1
  4. When prompted, choose to Save the file to your computer.
  5. Install java step 2
  6. When the Java window appears, click ‘Install’ to start the install process.
  7. Install java step 3
  8. You will see a progress window appear as Java is installed on to your computer:
  9. Install java step 4
  10. When Java is installed successfully on your computer, you will see this screen:
  11. Install java step 5
  12. Go back to the coupon page and try printing the coupon again.