Frequently Asked Questions

Internet Explorer 10 and 11

If no Java is detected on your computer, or you need to update the current version of Java you have installed, follow these steps:

  1. Click on the ‘Click here to install Java’ link in the message on the screen.
  2. You will be redirected to the website where you can download the latest version of Java.
  3. Install java step 1
  4. If prompted, click ‘Run’ to allow Java to install:
  5. Install java step 2
  6. When the Java window appears, click ‘Install’ to start the install process.
  7. Install java step 3
  8. You will see a progress window appear as Java is installed on to your computer:
  9. Install java step 4
  10. When Java is installed successfully on your computer, you will see this screen:
  11. Install java step 5
  12. Go back to the coupon page and try printing the coupon again.